Frequently Asked Questions
How much does it cost?
It is free to create an account. All billing occurs when you create a project and choose a paid subscription. There is a free option available, and if you've never used us before, we recommend this option. Also, see our Pricing Page (to be updated prior to launch).
Why would I choose a paid project subscription instead of the free option?
The main reason to choose the paid project subscription is it allows you to have multiple administrators in addition to company branding. If you do not require either of these then we strongly suggest you go with the free plan - remember you can always upgrade (or downgrade) at any time.
I would like to have my company branding, however, most of my projects are very small, so I can’t justify a separate paid subscription for each project. Any suggestions?
Fair call. In this case, the best approach is to pay for the cheapest plan that permits branding. Set up this project to represent your company. Then create each new package to represent a project or project stage. Remember permissions are handled at the package level, so any participant you invite to a package can only ever see that package.
What is a Project?
A Project represents the highest level of organisation. That is a Project is only used to contain packages, Project Admins and Project Billing.
What is a Package?
A package is where everything happens. A package can be anything from a package of design work (i.e. Airport Runway Concept) to an event (i.e. Planning for Client Event). You invite people to participate in a package. By default members of a package can only view details and files you have added to the package. The power of a package is that you can create Issues within the package and easily view and track these Issues throughout the Project Life Cycle. An issue could represent an opportunity, risk, task, review comment, contract requirement - anything you want to track. You can Invite members to review the package details and files and to identify issues. That simple.
What is a Project Administrator?
A Project Administrator can adjust project Billing Details, invite and remove Project Administrators, Create Packages and Invite and remove PaAckage Members.
What permissions do different users have?
Come back soon to see a detailed breakdown of each user role and permissions.
How do I allow all package members to create and reply to issues whenever they want to?
Create a new request, invite all members and set the due date to some time in the distant future.